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Important Patient Information

To all our patients,

As the COVID-19 delay phase continues, we are taking steps to ensure the safety and wellbeing of all patients and staff at the practice.

We ask that if you have symptoms of a high temperature or a new, continuous cough, or you live with someone that is experiencing any of these symptoms that you self-isolate as per NHS Guidance (see the latest COVID-19 advice).


We are now telephone triaging all appointments with our clinicians when you call to make an appointment. Telephone triage will be the appointment system we use from now on.

The times for booking an appointment are 8am (morning appointments) and 2pm (afternoon appointments). When you call the surgery to book an appointment you will be asked by our receptionists for your name and the contact telephone number.

The Doctor will call you (for morning appointments) before midday and between 4 and 6pm for afternoon appointments.

A Clinician will assess your case over the telephone and advice will be given. You may also be offered a video consultation. You will only be asked to attend the practice for a face to face assessment by the Clinician if this is necessary.

Please DO NOT attend the surgery unless advised to do so by a clinician.

Please be assured that you are not 'wasting our time' and that it is important to seek advice for things like chest pain, unusual lumps and rashes.

Immunisation for children during COVID-19

Please continue to book in your children for their routine immunisations. As long as both the parents and children are well and not displaying symptoms of Coronavirus or other infections, children should have routine childhood immunisations as normal. Abridge Surgery are taking appropriate measures to

minimise the risks by reducing people coming into the surgery. Please book an appointment if notified.

Cervical smears

We continue to carry out routine cervical smears

Please telephone the surgery to book your appointment

B12 injections

We continue to carry out Vitamin B12 injections.

Please telephone the surgery to book your appointment

We can triage patients with a video consultation and invite you into the surgery if we deem it necessary.

Any patients with chronic conditions such as asthma / COPD or diabetes must contact the surgery to arrange a telephone consultation with a nurse if you have any concerns.


Repeat prescriptions can be requested online or posted through our secure letterbox outside the front door, which is checked regularly throughout the day.

If you have a nominated pharmacy, your prescription will automatically be sent there.

If you do not already have a nominated pharmacy please contact the surgery to arrange this for you

We would like to thank the Abridge and Theydon Carers groups who have worked and continue to do so on behalf of patients in our community. They continue to be in contact with our patients and have been collecting and delivering shopping and prescriptions as well as being a listening ear at the end of the phone. Your work is very much appreciated by all here at the surgery.

In addition, NHS Volunteer Responders (GoodSams) have been mobilised to help support vulnerable individuals who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period, and to those who health practitioners and local authorities consider to be vulnerable. The volunteer initiative is being delivered by NHS England and NHS Improvement in partnership with Royal Voluntary Service and enabled by the GoodSam Responders app.

NHS Volunteer Responders can be asked to help individuals with tasks such as delivering medicines from pharmacies; driving patients to appointments; bringing them home from hospital; and regular phone calls.

Important Patient Information

  • We will now be triaging all appointments when you call to make an appointment.
  • Please do not come into the surgery to post your repeat prescription.
  • Please use the box outside the surgery (which is emptied regularly).
  • We will not now be printing prescriptions at the surgery.
  • If you do not already have a nominated pharmacy please telephone the surgery to arrange this.

If you are needing a self isolation note for your employer please click here to download a letter you can complete.

Services available to provide help and support to carers and vulnerable people within the community

Abridge Carers

Contact number 07745-342-102

They are a group of volunteers who offer the following services amongst others

  • Shopping
  • Collect and deliver prescriptions
  • Befrienders / chat on the telephone
  • Walk your dog

Essex Welfare Service

Essex County Council has set up a new service to help vulnerable people in our community who are staying at home and in need of support during the coronavirus period. The Essex Welfare Service is for people who are unable to access the support they need at this time.

Essex Welfare Service is specifically for those people who are not able to get any support from either family or friends or from their local district area support groups.

Essex Welfare Service is not an alternative to existing services which may be overwhelmed with extra demand resulting from the effects of Government’s stay at home advice.

Contact details

Contact details for the Essex Welfare Service are shown in this section 

When you contact Essex Welfare Services please have your NHS number if available.  Please be aware that the pandemic results are causing unprecedented calls and online services demand levels so we ask for your patience and understanding when contacting any service lines at this time.

On-line support

On-line support is available by clicking the following link using your mobile phone, tablet or personal computer

Visit Essex Welfare Services

Phone support

Phone support is available by calling:

0300 303 9988

The Essex Coronavirus Action Facebook Group

The Essex Coronavirus Action group on Facebook has been setup to provide the latest advice & information, and to support volunteering

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!